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    Now Twitter admits ‘harvesting’ users’ phone contacts without telling the owners

    Twitter has admitted harvesting contact lists from its customers’ mobile phone address books without telling them.

    The website said it copied lists of  email addresses and phone numbers from those who used its smartphone application, amid claims it kept them on its database for 18 months.

    Its management yesterday agreed to change guidance to users about what it does with their personal information, after a storm of protest from privacy campaigners in the U.S.

    The breach occurs when users of the micro-blogging site click the ‘Find Friends’ option to see if any of their contacts are also on it.

    Many of them did not know this meant the site then uploaded their entire address book and stored it afterwards.

    Twitter spokesman Carolyn Penner said it would now offer users the option to ‘upload your address book’ or ‘import your contacts’ to make it clearer.

    She said: ‘We want to be clear and transparent in our communications with users. Along those lines, in our next app updates, which are coming soon, we are updating the language associated with Find Friends – to be more explicit.’

    The practice by a giant such as Twitter raises more concerns about the privacy implications posed by social networking sites which are used by an estimated 37million Britons

    Google Apps – What is it and why should I use it?

    What is Google Apps?
    Google Apps is the name for the suite of office type applications that Google have created. They are very similar to Microsoft Office in that you can create word documents, spreadsheets, presentations and so on. Some business’ are great at marketing, they control a market, just like Microsoft have for the last few year (they are so scared now!). Its also referred to as Google Apps for Business, Gmail for Business, Google Apps. There are also Non-profit and Education variants of the suite.

    How many people think of all tablet computers as “the iPad”? “Is that an iPad” I hear them say, “No, its a tablet computer, Samsung make this one, and it runs Android”. in this same way Microsoft have a strong hold on the Office software market. Just like the iPad, office is expensive, bloated and very restrictive on how you actually use it. Google Apps is a much more affordable solution for business and personal use.

    A single Google Apps licence ($50) gives you access to the entire quite off applications, from anywhere, from many different devices. You only need access to a web browser, like Internet Explorer or Google Chrome (or any of the others) and you will have access to your documents, emails, calendar for organising yourself and much more.

    If you have used a personal GMail account for a while, then its pretty much the same thing, but its more secure, and more reliable in terms of availability and up-time. For those of you who work in offices, just think back to how many times you have had issues getting outlook to, firstly behave itself (not crash / freeze), and retrieve your emails. You often have you had to setup complicated VPN settings on your home computer in order to access you work emails. Or you struggled with maintaining the status and responses to emails on your laptop and work machine, which can sometimes duplicate and get out of sync?

    Google Mail provides a central point where all your emails reside, and you can access them on your iPhone, ipad, tablet device, home computer, personal phone, web browser while overseas and anywhere else you can think of. Any time you make a change on one of those devices, all of the other systems will mirror each other, you read an email or reply to one, when you get home and quickly have to check something you forgot, your email view will be exactly the same.

    You can use Outlook from many machines, and even use Word, Excel or PowerPoint and centralise where your files are stored. One of the best features of Google Docs, is you do not need to worry about that extremely time consuming version control problem that you always used to encounter. Google Docs is the way of the future, many people can work on one document at the exact same time in real time, test it out here: https://docs.google.com/demo . In Google Docs, you can import your old documents that you had before, you can even save a Google Doc straight to a PDF or a word file format. It even has the ability for you to just email the file you have been working on as an attachment, in a particular file format (pdf, word etc), with a few clicks.

    Why would i want to put my business on Google Apps?
    Google Apps is far cheaper that an office license, and that’s the bottom line. It will save you a bundle, ask us and we can help you work out how much you will save. If you are running an internal email server like MS Exchange, you won’t need that anymore, so you won’t have to pay to keep that running, keep patching or fixing mail delivery issues, so you can really focus your IT resource’ attention on something that can return value to your business. There are many more reasons, and we would be more than happy to talk them through with you.

    Is Google Apps secure enough?
    Yes, it is very secure. We would even go as far as to say that it is more secure than your existing email server. Encryption is enforced, mail servers are fully redundant and maintained by the worlds best technicians, Google are security audited more than your organisation is likely to have ever been. We can provide security white papers and further details if you like.

    Why are people moving onto Google Apps?
    The biggest draw card are the financial savings. Secondly, in our experience, it has been the choice and flexibility the system provides. Your business and work behaviour feels more open and far more efficient once you start using it. Organising emails, searching for emails is far more logical and quicker than outlook will ever be.

    Not being limited by where and when users access their information, securely is another draw card. We are digital consumers these days, we don’t like to be restricted, we love the choice that the digital age has provided. Old style office based business is changing to a more flexible working arrangement, people work from home, on the train, on planes and while on holidays! We need access, we need it to be reliable, and we need it to be fast. Google Apps provides this.

    How would I use it?
    If you still have an older version of Office, say 2007, and don’t really want to upgrade or change away from Outlook, then you can remain on there. Half your company could use the web interface, which is super quick, and the rest could stay on Outlook. There is nothing stopping you from configuring your setup how you desire. Choice, that’s the key ingredient, and with Google Apps the choice is all yours.

    Why would I use it?
    Save time, money and so much more. Its quite simply, in our opinion, a far better way to work. We never have issues with tracking down files, or emails. Our mailboxes are 25gb (so no Outlook pst backups at 2gb), we can share documents with certain people, we can create little websites (with Google Sites) for internal or external projects. We can do so much more than we ever could when we, as a team, tried working together in Office.

    Version control is a thing of the past. Worrying about backing up documents or the email server is out the window. All of those old approaches to using the technology of yesteryear are no longer worries. We focus on the things we need to focus on, and the system never lets us down. In 5 years of using Google Apps, our staff have never encountered an outage ever. That’s the way the system is designed, it cloud computing at its best.

    How do I access it?
    As I mentioned, you can use a web browser, or any email client. You can be on a mac, an iPhone, an ubuntu machine, or on windows, the choice is yours. You could even take it one step further and get yourself a chromebook

    Will i have issues in using it?
    There are change management issues which crop up during a change over, but that is the same as any issues you may encounter when learning something new. Microsoft have been so dominant in the office business software space, that we don’t know how to use anything else. There is a better way, and Google Apps is it. You should really give it a try. We can help with all the issues, and discuss with you your concerns. We can arrange a demo, or a meeting with our technical teams. We believe wholeheartedly in the Google Apps platform.

    Cloud Assist is a Google Partner, we specialise in moving people off Lotus Notes, Group Wise, MS Exchange and anything else that receives email, onto Google Apps. We have helped countless organisations with the process, from change management to the technical delivery.

    Move away from Microsoft and you won’t miss these top 5 things!

    Some of the support tasks you will not miss when you move from Microsoft on premises services to Google Apps. Here are 5 to start things off – can you add any to this list?

    1. Worrying if the 6 year old server will make it through the night
    2. Forgetting to swap the external backup device or plugging it back in
    3. Taking the other external backup home and putting it somewhere safe where the kids won’t find it and use it to build a castle
    4. Dealing with users who cannot connect remotely to the company file server or VPN
    5. Creating endless .pst files as users reach their Exchange storage limit
    Can you think of any others? We would love to hear them here: https://plus.google.com/u/0/b/101695675763259963495/

    Record videos and publish to G+ through browser!

    Google+ users can now post video recordings as updates to their circles. In the video sharing menu, there’s now a ‘Record video’ option that turns on the webcam. After recording, the video can be shared as an attachment to a post.

     

    Awesome new addition. Nice Google, now all we need is the ability to share screencasts in a similar way.

    Who wants awesome windows? Ask Samsung!

    You can close the blinds! Thats enough to sell it it us!

    Google Apps Q&A Session on Google+

    This December, we have a special treat in store for all you Google Apps administrators! We will be running a Q&A hangout on Google+ where you can join and ask us any of the technical questions you may have, in relation to your Google Apps setup, or current rollout. Visit our Google+ page to let us know you are interested, we will be deciding on the date shortly. Two of our certified deployment specialists will be involved, so be ready with your questions.

    Follow us on twitter, or Google+ to ensure you don’t miss out.

     

     

    Even cavemen use Google Commerce Search, isn’t it time you did as well?

    Google Commerce Search is a fantastic product, and one we are willing and able to help you get installed on your website. It will turbo charge your e-commerce website, and help you target a much wider audience. We have a strong background in web development and Google Search Appliances, and are exceptionally well placed to be able to help you maximise the potential of your website. Watch the video, to get an idea of what it is about, then pick up a phone and give us a call on 1300 501 890 !

    Google Commerce Search (GCS) is a hosted search solution for your e-commerce store that leverages Google’s tremendous search expertise and computing infrastructure to deliver a superior online shopping experience at the most effective total cost of ownership. GCS works seamlessly on both desktop e-commerce sites as well as mobile sites and apps.

    Mobile Companies in US install tracking rootkit!

    Hopefully we don’t have this in Australia, but its pretty terrible if we do!

    So, this has been causing a bit of a major dungstorm – and rightly so. As it turns out, many carriers are installing a piece of non-removable privacy-invading spyware on their smartphones called CarrierIQ. It doesn’t matter whether you have a webOS, Android, BlackBerry or iOS device – carriers install it on all of them. Luckily though, it would appear it really depends on your carrier – smartphones in The Netherlands, for instance, are not infested with CarrierIQ.

    So, what is CarrierIQ? It’s a rootkit carriers and some handset makers in some markets install on their devices to track just how you use these devices. They record keystrokes, usage patterns, and all manner of other information, on your device. Many versions of the rootkit even send this information to your carrier where they can pinpoint your exact device, what you’ve been up to, what you’ve been typing, and so on.

    The exact purpose of the rootkit was uncovered by Trevor Eckhart – he was then served a cease & desist notice from CarrierIQ demanding he remove the information. Eckhart immediately received support from the Electronic Frontier Foundation, after which CarrierIQ did a 180 and retracted the legal threat.

    So far, CarrierIQ’s rootkit has been found on devices running BlackBerryOS, Android, and webOS.It’s been found on iOS as well, but on iOS it stores less information, and it doesn’t seem to be sending anything as long as ‘Diagnostics and Usage’ (iOS 5) is turned off – which is the default (you are asked to enable it during the iOS5 setup). So far, Windows Phone 7 and Bada appear to be not infected with the rootkit. In addition, Nokia has stated none of their phones have ever had CarrierIQ installed.

    This is pretty bad, but luckily, it would appear this is very much a carrier-specific thing, and not a device-specific thing (except for iOS, where it’s always installed, but as said, turned off). For instance, carriers in The Netherlands do not install it at all, so it’s very well possible that it’s mostly a US-thing. On top of that, smartphones from Google’s Nexus programme do not contain the rootkit either. In the US, Verizon has come out as well, stating their devices do not include CarrierIQ.

    You can easily check whether your Android device has CarrierIQ installed. All you need to do is install TrevE’s Logging Test App, and hit the CIQ Checks button. My Dutch T-Mobile-branded Samsung Galaxy SII does not have CarrierIQ installed.

    This is a pretty big deal, and a serious privacy violation by any standard, and I’m pretty sure this is going to lead to some serious lawsuits.

    As a sidenote, it amuses me to no end how someone like John Gruber has mysteriously and quite suddenly adopted the “it’s the carrier’s fault!”-mantra now that iOS has also been found to include CarrierIQ. Which is ironic, since it appears that Apple is the only one including CarrierIQ (slightly butchered, but still) within the operating system itself, whereas on Android, it’s a carrier thing.

    In any case, I’m going to play with my Galaxy SII some more – without my carrier peeking over my shoulder. And in case T-Mobile NL uses some other method, I just typed in “I SENSE YOUR PRESENCE” exactly 17 times, just to mess with some heads.

     

    Ray White has Gone Google

    Speculation was running rampant that Google will announce real estate giant Ray White has implemented the search giant’s flagship Google Apps suite, after Ray White staff posted their jubilation at “going Google” online this morning.

    Then this Youtube video appeared (submitted by Google Australia) - http://www.youtube.com/watch?v=YYRjZWcwA2A

    “Ray White Group ‘first mover’ — ready for a significant announcement with Google in the [real estate] space. Here comes ‘G5′ cloud-based technology,” wrote Ray White New Zealand chief executive Carey Smith on Twitter this morning, in a somewhat cryptic post.

    “Ray White has gone Google. A platform for a new generation of services and thinking,” added Ben White, whose LinkedIn profile lists him as a non-executive director at the real estate giant. “Ray White & Google … sounds like a match!!” added Chris Wilkins, the business owner of Ray White Drummoyne.

    An individual named David Fry also posted about the issuelinking to a website called “Channel 5″, which appears to deal with internal communication at Ray White and may be the platform for the Google Apps deployment.

    Nice Job Neonstingray!

    Neither Ray White or Google spokespeople could immediately comment on the posts, but Google has a press conference scheduled for 11AM this morning where it plans to reveal two new Australian enterprise customers of Google Apps, the first of which is expected to be Flight Centre. If Ray White has deployed Google Apps, the rollout will be a significant one — the real estate giant has over 1000 individual offices spread across Australia, New Zealand, Indonesia, China, India and the United Arab Emirates.

    Gone Google!

    GOOGLE will this week name Flight Centre as its latest enterprise email customer in Australia, a blow to Microsoft.

    It is understood that Flight Centre’s 6000-plus employees will transition from Microsoft Outlook over to Google’s web-based Gmail system.

    The switch to Google from Microsoft may include other applications. Online travel giant Flight Centre is a heavy Microsoft Office and Exchange corporate user.

    Google Enterprise international sales vice-president Amit Singh and a senior executive from Flight Centre will make the announcement at a media briefing in Sydney on Thursday.

    The internet giant is expected to unveil another enterprise win at the event.

    Flight Centre and Google Australia representatives declined to comment when contacted.

    Nice Work Google!