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  • Plea to all Google Apps App Creators…

    This is a call out to all developers who are working on Applications for Google Apps (available in Google Apps Marketplace).

    We’ve noticed very few apps which are actually being developed with the end users billing needs in mind. During deployments we find a large number of organisations are departmentalised, which causes a couple issues when these organisations roll out Google Apps.

    • unable to fully control / limit access to apps
    • licensing conflicts and inability to limit numbers
    • unnecessary cost

    In the Google Apps control panel you have the ability to control which organisations can access which enabled applications – see below, but very few apps go beyond that. Its either a one for all or nothing at all.

    Google Apps Organisation Managements Services

    Google Apps Organisation Management Services (source: Mashable)

    Finer grained control of access would suit organisations who have a multi-domain setup, or as mentioned before, a very department orientated structure. Currently you can limit it so your Sales team could have access to TripIt, while your development don’t, but when it comes to paid for apps (which normally have a licensing model based on domain user count) there normally isn’t an option to restrict the use of that app.

    Apps normally look at total users and assume that they will all use that app. We realise this is an easy win, in terms of income for app creators, but it doesn’t help some of those larger organisations of 5000+ employees, where the per user / month or year really does add to the bottom line.

    Boost eLearning user Control

    Boost eLearning, provide the functionality that we would like to see more app creators adopt. They allow you to choose which users in your domain can actually use the app in question. This allows you to have greater flexibility in deciding which users to include.

    We feel that app creators would likely see an increase in the uptake of their apps because of this functionality. Those looking for apps are often put off by the end cost, when they are only looking for a small number of licenses.

     

     


    Microsoft is terrified of losing you…

    Everything I hear or read in relation to the ongoing battle between Microsoft (MS) and Google on their cloud strategies indicates that Microsoft is terrified of losing its MS customers. They are terrified of change and of giving the users the “right” to choose.

    Google have been working hard to provide an alternative to everything MS offer. They are not trying to copy Microsoft. Just because Microsoft have been around longer, and have embedded themselves in the business space for so long, doesn’t mean its actually the most productive way to do things. Look at the mobile market for instance. A few years ago, pretty much everyone had a Nokia, with snake, and loved it. Today the proliferation of mobile adoption has given us, the consumers, a wider choice. We use Macbooks, notebooks, tablets and mobile phones, we don’t like to be tied down, or told what to do.

    For those of you who are about to upgrade your Exchange servers, or Office versions, you should take a really close look at your enterprise agreements. They will lock you in for as long as they can, and the cloud solutions they are offering are really not cloud technology. Roll your minds back to the restrictive nature of the terminal client system architecture.

    Ask MS what happens if you want to move to another billing plan on their Office 365 system…its a massive effort…

    Can you edit documents online, in real time with people all over the world? Isn’t it time for a change? When Office 15 and Windows 8 come out, you’re in for massive change anyway. Its time to break the shackles of MS and move to something new and fresh. There is a lot of misinformation out there, a lot of scare tactics, don’t believe it all.

    These are my thoughts alone, just from what i’ve seen and heard.

    Neil Rutherfoord


    Google Prepping Storage Drive, Home Entertainment System

    Unlike my blogger peers, I'm not usually wont to skewer a so-called scoop. And I won't start doing so, but I will point out that two intriguing pieces in the The Wall Street Journal came off as old news, warmed over instead of hot stuff. First is this piece about the Google cloud storage drive--something first unveiled over five years ago:
    Drive allows people to store photos, documents and videos on Google's servers so that they could be accessible from any Web-connected device and allows them to easily share the files with others, these people said. If a person wants to email a video shot from a smartphone, for instance, he can upload it to the Web through the Drive mobile app and email people a link to the video rather than a bulky file.
    I guess the news is that it is coming in weeks or months. I'm thinking that this will provide some interesting competition for Dropbox and Box.net, especially if the service is free for most consumers and businesses. Next up is a more recent development. The Journal noted that Google is building a home entertainment system that streams music through the home, using WiFi. Now I know for a fact that this is no shocker. I attended the same Google I/O show at the Moscone Center last May and saw Google's streaming music system for the home in action. Heck, Silicon Filter nails the point in its headline here: Android@home.png Then it was called Android@Home because, well, it consisted of Android-powered devices in the home. It may start with stereo systems, but Google anticipates powering lights and thermostats and household appliances, such as dish washers and refrigerators. The thing that's interesting about the Journal's story, and this is what makes it a mini-scoop, is that Google will supposedly market the system under its own brand. That's interesting; Google makes Android, but co-brands only pure Google experience phones. Some think this is the same device, compared to Sonos systems, that Google lodged a patent request for with the FCC last year. This brings me to my next point: You didn't think Fiber was just a speedy broadband test did you? Well, it is, but if it works as Google hopes it will, it will be used to power devices such as the streaming music server in users' homes. The streaming music server would be fueled, of course, by Google Music, with perhaps an assist from Sirius. Google wants to own the user experience, from desktop to mobile and back to the home, from Google TV and the music system to household appliances. All of these would be controlled and accessed by smartphones and tablets. This streaming appliance could launch later this year, which in my mind would make a late June launch at Google I/0 a distinct possibility. I expect Google Drive sooner. How about you?

    93.9% of Google Apps seats are used by 15% of the Companies on Apps

    There is a long-held belief that the majority of Google App customers are small mom-and-pop shops, ranging between two and 10 employees.

    Technically, that is true of the 4 million-plus businesses using Google Apps. However, there are more companies of scale using Apps than you might think, according to a new analysis by Backupify.

    While 53 percent of Apps domains are comprised of 10 seats or fewer, the software as a service (SaaS) storage company said nearly 40 percent of all of Apps seats are used by businesses with more than 10,000 employees (once you remove educational institution seats).

    In fact, this chart notes that 94 percent of Apps seats are used by 15 percent of Google’s Apps customers:

    Google Apps Domains.png

    How did Backupify come by its data? The company explained:

     

    Over 8,000 businesses have signed up for a trial of our Google Apps backup product, or Snapshot–our Google Apps account download tool. When someone signs up for a trial, one of the pieces of information Google sends us over the API is the total number of seats on the domain (which we use for capacity planning).

    Of course, large business is a relative term. Most people don’t consider a business with 10,000 seats to be large, but medium.

    Certainly, a bank such as Spain’s BBVA, wouldn’t look at 10,000 users as a big business. BBVA, which Google landed as its largest Apps contract to date, boasts 110,000 employees, most of whom will be move to Apps this year.

    Now that’s a big business!


    Google Glasses Leverage Cloud for Augmented Reality

    Could Google Glasses one day join Google Goggles in the pantheon of the company's popular products? Perhaps. But, please, enough p-words. 9to5 Google said Google is building special glasses that look like Oakley's Thump MP3 sunglasses that actually have the computing firepower and features of today's high-end smartphones: Google HUD.png That means voice input, output and a navigation system on board. There is a display with a computer interface and control buttons, but while a smartphone is a super communicator, Google envisions augmented reality that leverages Google's location services, said 9-to-5Google:
    A user can walk around with information popping up and into display Terminator-style based on preferences, location and Google's information. Therefore, these things likely connect to the Internet and have GPS. They also likely run a version of Android. These glasses, we heard, have a front-facing camera used to gather information and could aid in augmented-reality apps. It will also take pictures. The spied prototype has a flash--perhaps for help at night, or maybe it is just a way to take better photos. The camera is extremely small and likely only a few megapixels.
    Maybe it's the sci-fi geek in me thinking--I do love me some Terminator--but these glasses sound great. I can imagine taking these into a store, looking at stuff, learning prices and then clicking to buy something, all from the glasses. I imagine this is a throw-it-against-the-wall product, a new form factor for a smartphone. Will Google sell them? How much? What augmented-reality apps might we see? I ask because the 2012 CES was loaded with this kind of stuff (see Natalia SmartGoggles) and there's like no market for it. None. So maybe it will stay a prototype in Google X labs, or be relegated to hobbyists. We'll know more after the beta program, so long as the beta program involves people who aren't geeks/hobbyists. Sign me up!

    Meet Android Market’s Malware Bouncer

    One of the leading knocks on Google's freewheeling, open approach to the Android Market is that it's leaves the application store more susceptible to malware and lots of spammy apps. Indeed, Symantec, Lookout Mobile and other security firms have reported a significant rise in Android Market malware in the last 12 months. And with over 200 million Android devices in the market, with 700,000 being activated daily, and over 300,000 Android apps in the Market, there are a lot of mobile targets for perpetrators to exploit. Google's automated app approval process is a popular vector for attack. To help combat the malware rise, Google created Bouncer, an anti-malware service that automatically scans the Android Market for potentially malicious software. Bouncer, which Google has been using in its Market for all of 2011, scans new and old applications and developer accounts. Hiroshi Lockheimer, vice president of engineering for Android, explained how it works:
    Once an application is uploaded, the service immediately starts analyzing it for known malware, spyware and trojans. It also looks for behaviors that indicate an application might be misbehaving, and compares it against previously analyzed apps to detect possible red flags. We actually run every application on Google's cloud infrastructure and simulate how it will run on an Android device to look for hidden, malicious behavior. We also analyze new developer accounts to help prevent malicious and repeat-offending developers from coming back.
    The result? Android malware downloads decreased 40 percent through 2011, which is when Symantec, Lookout and others reported malicious apps were on the rise. I wonder if Symantec, Lookout and others knew about this feature? It's unclear, but Lockheimer did tell AllThingsDigital that Google has no plans to embrace the manual app approval process Apple and Microsoft employ to vet apps in their stores. This makes sense. Manual approvals bog down the works, which is anathema to Google, whose culture is built on speedy development and expedient delivery to market. I can't imagine Android head Andy Rubin or CEO Larry Page would ditch the automated, machine-based practices, even for malware. Which is why it needed the Bouncer. We'll see if it helps combat the spate of Netflix malware and other issues.  

    Exchange Admins…Its your lucky day!

    It appears that MS Exchange admins have been having a real issue tracking archived pst files. Shame, must be tough, as Google Apps admins we do not have that problem. Our users have 25gb mailboxes, which mean we never need to Archive. Coupled with the super fast Google search included in Google Apps we can find emails super quick. No archiving (in the old sense) = no lost mail files.

    “Microsoft released a new free tool on Monday that helps IT pros find .PST files created using Microsoft Exchange. The tool, called “PST Capture,” installs an agent to track the location of these files, which are the personal e-mail folders of Exchange e-mail users… tracking PST files has become a problem for organizations trying to manage e-mail archives. The files often need to be tracked to ensure compliance with an organization’s e-mail retention policies, for instance. Not finding the files also represents a problem for organizations that want electronic discovery capabilities for legal purposes.” Source: Redmondmag.com Article

    Its about time people started looking seriously and more often at Cloud Solutions, this issue for IT admins can so easily be defeated by Google Message Discovery as a start. If IT admins are too scared about the changes, and potential threats (ie them having more feet up time) there is always the option for them to use Google Message Discovery with their labouring Exchange server. GMD is a cloud based archiving service, for 1 to 10 years, and also includes an edge based enterprise SPAM and Antivirus service for Email.


    Google Apps – What is it and why should I use it?

    What is Google Apps?
    Google Apps is the name for the suite of office type applications that Google have created. They are very similar to Microsoft Office in that you can create word documents, spreadsheets, presentations and so on. Some business’ are great at marketing, they control a market, just like Microsoft have for the last few year (they are so scared now!). Its also referred to as Google Apps for Business, Gmail for Business, Google Apps. There are also Non-profit and Education variants of the suite.

    How many people think of all tablet computers as “the iPad”? “Is that an iPad” I hear them say, “No, its a tablet computer, Samsung make this one, and it runs Android”. in this same way Microsoft have a strong hold on the Office software market. Just like the iPad, office is expensive, bloated and very restrictive on how you actually use it. Google Apps is a much more affordable solution for business and personal use.

    A single Google Apps licence ($50) gives you access to the entire quite off applications, from anywhere, from many different devices. You only need access to a web browser, like Internet Explorer or Google Chrome (or any of the others) and you will have access to your documents, emails, calendar for organising yourself and much more.

    If you have used a personal GMail account for a while, then its pretty much the same thing, but its more secure, and more reliable in terms of availability and up-time. For those of you who work in offices, just think back to how many times you have had issues getting outlook to, firstly behave itself (not crash / freeze), and retrieve your emails. You often have you had to setup complicated VPN settings on your home computer in order to access you work emails. Or you struggled with maintaining the status and responses to emails on your laptop and work machine, which can sometimes duplicate and get out of sync?

    Google Mail provides a central point where all your emails reside, and you can access them on your iPhone, ipad, tablet device, home computer, personal phone, web browser while overseas and anywhere else you can think of. Any time you make a change on one of those devices, all of the other systems will mirror each other, you read an email or reply to one, when you get home and quickly have to check something you forgot, your email view will be exactly the same.

    You can use Outlook from many machines, and even use Word, Excel or PowerPoint and centralise where your files are stored. One of the best features of Google Docs, is you do not need to worry about that extremely time consuming version control problem that you always used to encounter. Google Docs is the way of the future, many people can work on one document at the exact same time in real time, test it out here: https://docs.google.com/demo . In Google Docs, you can import your old documents that you had before, you can even save a Google Doc straight to a PDF or a word file format. It even has the ability for you to just email the file you have been working on as an attachment, in a particular file format (pdf, word etc), with a few clicks.

    Why would i want to put my business on Google Apps?
    Google Apps is far cheaper that an office license, and that’s the bottom line. It will save you a bundle, ask us and we can help you work out how much you will save. If you are running an internal email server like MS Exchange, you won’t need that anymore, so you won’t have to pay to keep that running, keep patching or fixing mail delivery issues, so you can really focus your IT resource’ attention on something that can return value to your business. There are many more reasons, and we would be more than happy to talk them through with you.

    Is Google Apps secure enough?
    Yes, it is very secure. We would even go as far as to say that it is more secure than your existing email server. Encryption is enforced, mail servers are fully redundant and maintained by the worlds best technicians, Google are security audited more than your organisation is likely to have ever been. We can provide security white papers and further details if you like.

    Why are people moving onto Google Apps?
    The biggest draw card are the financial savings. Secondly, in our experience, it has been the choice and flexibility the system provides. Your business and work behaviour feels more open and far more efficient once you start using it. Organising emails, searching for emails is far more logical and quicker than outlook will ever be.

    Not being limited by where and when users access their information, securely is another draw card. We are digital consumers these days, we don’t like to be restricted, we love the choice that the digital age has provided. Old style office based business is changing to a more flexible working arrangement, people work from home, on the train, on planes and while on holidays! We need access, we need it to be reliable, and we need it to be fast. Google Apps provides this.

    How would I use it?
    If you still have an older version of Office, say 2007, and don’t really want to upgrade or change away from Outlook, then you can remain on there. Half your company could use the web interface, which is super quick, and the rest could stay on Outlook. There is nothing stopping you from configuring your setup how you desire. Choice, that’s the key ingredient, and with Google Apps the choice is all yours.

    Why would I use it?
    Save time, money and so much more. Its quite simply, in our opinion, a far better way to work. We never have issues with tracking down files, or emails. Our mailboxes are 25gb (so no Outlook pst backups at 2gb), we can share documents with certain people, we can create little websites (with Google Sites) for internal or external projects. We can do so much more than we ever could when we, as a team, tried working together in Office.

    Version control is a thing of the past. Worrying about backing up documents or the email server is out the window. All of those old approaches to using the technology of yesteryear are no longer worries. We focus on the things we need to focus on, and the system never lets us down. In 5 years of using Google Apps, our staff have never encountered an outage ever. That’s the way the system is designed, it cloud computing at its best.

    How do I access it?
    As I mentioned, you can use a web browser, or any email client. You can be on a mac, an iPhone, an ubuntu machine, or on windows, the choice is yours. You could even take it one step further and get yourself a chromebook

    Will i have issues in using it?
    There are change management issues which crop up during a change over, but that is the same as any issues you may encounter when learning something new. Microsoft have been so dominant in the office business software space, that we don’t know how to use anything else. There is a better way, and Google Apps is it. You should really give it a try. We can help with all the issues, and discuss with you your concerns. We can arrange a demo, or a meeting with our technical teams. We believe wholeheartedly in the Google Apps platform.

    Cloud Assist is a Google Partner, we specialise in moving people off Lotus Notes, Group Wise, MS Exchange and anything else that receives email, onto Google Apps. We have helped countless organisations with the process, from change management to the technical delivery.


    Google – Innovative Integration from Cloud Assist

    Innovative Integration provided by Cloud Assist

    We will carefully transition your business to the cloud with our own tried and tested change management and deployment methodology.

    You and your business can expect Managed Migration, Innovative Integration, Maximised Mobility, Superior Support and Total Training.

    Trust Cloud Assist to do it properly.

    Team Consists of:
    - Google Search Appliance Specialists

    - Google Maps Specialists

    - Google Apps Specialists

    - Services & Support

    - Technically Capable Integration Specialists

    - Change Management

    http://www.cloudassist.com.au

    http://www.cloudassist.com.au/google/google-apps-for-business/

    http://www.cloudassist.com.au/services/innovative-integration/


    Google Apps Fuels BBVA Email for 110,000 Employees

    Google Apps, the cloud-based collaboration software for businesses, is set to turn 5 years old next month. Apps BBVA.png Google celebrated early in landing BBVA as its largest Google Apps deployment to date, spanning 110,000 employees. BBVA, which is short for Banco Bilbao Vizcaya Argentaria, S.A., is the second largest bank in Spain and seventh largest financial institution in the Western world, according to Wikipedia. BBVA operates in over 40 countries. So it's darned big. Importantly, those seats are paid. The simple math shows that at $50 per user per year, the cost of the contract is at least $5.5 million. That's revenue that doesn't come from advertising, Google's lifeblood. Given its size, it's natural BBVA has a lot of employees spread across remote offices using a lot of computing infrastructure. They won't need as much of it now with Google hosting Gmail and other tools for the company. BBVA CIO José Olalla wrote in a blog post for Google:
    Integrating the Google Apps for Business suite with our own tools will allow us to introduce a new way of working where employees have access to all the information they need with just one click, no matter where they are or what kind of device they use, and can reap the benefits of using advanced collaboration tools.
    A BBVA spokesperson confirmed for me BBVA replaced Microsoft Outlook/Exchange systems with Gmail for the company's intranet, and will use Google Talk, Google Sites and Google Docs for communication and collaboration. The migration is ongoing. Any way you slice it, this is a big win for Google, whose largest paid Apps deployment before BBVA was Ahold at 55,000 users. More importantly, it's a win over Microsoft, especially now. Why? A couple years ago, Microsoft didn't really have a cohesive cloud collaboration play. Now it does -- Office 365 is a solid, solid product by most accounts. So Google was able to poach BBVA from Microsoft despite the presence of a competing Microsoft cloud collaboration suite. Not too shabby. Google could use more of these, and less of the Los Angeles partial contract fiascos, in 2012. If the company starts to tack on more banks or government institutions where the install bases are large, the momentum could snowball for paid Google Apps.

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